godaddy internship

GODADDY INTERNSHIP

I interned as a UX Writing intern for GoDaddy from June- September 2018. I wrote conversational UI for the machine learning chat bot project, GoDaddy Bot in GoDaddy’s Help Center.

INTERNSHIP GOALS

 

  • Learn about the UX writing discipline from UX writing and content design professionals.

  • Bring a machine-learning chatbot to life! (Through conversational UI, writing in GoDaddy’s voice, and addressing questions that are relevant to GoDaddy customers).

HOW TO TRAIN YOUR BOT BY THE NUMBERS

(INTERNSHIP IMPACT)

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CHATBOT UX WRITING PROCESS

  1. Conducted data analysis on customer support tickets and created 20 data sheets using Tableau and Excel.

  2. Wrote help content for customers using their own words gathered from telemetry.

  3. Diagrammed and mocked up conversation pathways between the user and the chatbot.

  4. Used Google Dialogflow to train 28 conversation pathways into the chatbot. I created a “master” component for multiple pathways to link to, which made coding easier for our team.

  5. Tested the GoDaddy Bot for errors and UX writing improvements.

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